Customer Reviews

Here’s a sampling of verified client reviews from our profiles on Houzz and Angie’s List.

Alicia K. — June 2018
West Chester, PA, Master Bath

Chip and his team were great to work with from start to finish on our master bathroom, and we’re really happy with the end result! We liked the approach of purchasing the materials ourselves, but Chip was really helpful in giving us advice on what we needed to get and recommendations for where to buy it. The project started and ended on time and pretty much right on budget. Not only did Chip and his team communicate with us daily to check in on progress, but they were also very friendly. When we’re ready to do our next home project we’ll be reaching out to Chip again!

Approximate Project Cost: $16,500

Melanie B. — January 2018
Chester Springs, PA, Laundry and Entry Remodel

Chip and Brian did an outstanding job putting down real slate tile in our 1st floor laundry/mud room area and they made a great team. They installed 175 sq ft of 6×18 Sheldon slate tiles from Maine in our Laundry room area which also includes an entrance hall, two closets and a pantry. They were always very professional, flexible with any requests we had, kept a super clean work area, had great ideas, had little to no material waste and always kept us informed about the job costs, their schedules and where we were in the overall project. Not only were they great to work with, but they are also excellent at what they do. Brian was meticulous laying the tile, he achieved the exact look we were hoping for and the overall project came out better than we imagined.

Approximate Project Cost: $4,500

Dave and Paula C. — January 2018
Downingtown, PA, Kitchen Remodel

“Went great. The difference between Chip and many other General Contractors is that he allows you to work with his team, if you’re handy, to save some dollars while other contractors want full control over the project. Chip was my second contact and the first contractor I talked to wanted full control and I caught him lying to me on numerous occasions. I couldn’t work with such a person. I listened to my gut feeling and went with Chip and I was glad I did.

Chip and his crew did everything my wife and I asked for at the start of the remodel and any other changes we included during the remodel such as overhead lighting . Chip did the electrical work. Brian did all the cabinets, trim and molding. Norm did the drywall, duct work and plumbing. Everything went as planned and they showed up when they said they would and cleaned up at the end of the day. Chip said the job would be done in 2 weeks and it was. Any issues that arose were quickly diagnosed and fixed or offered alternative choices. Chip sends you a weekly project tracking sheet so you know what materials are being bought, worker hours and pricing.

The last thing we need done is the back splash and once we figure out the design and type of tile we want, we plan on asking Chip to come back and put it in. Chip truly enjoys what he does and isn’t looking to take advantage of his clients. It was a very enjoyable experience working with Chip, Brian and Norm. I would definitely recommend them to anyone.”

Approximate Project Cost: $30,000

Tom A. — September 2017
Glenmoore, PA, Master Bath

I was attracted to the Home Improvement Coach’s unique business model, which allowed me to contribute my time and effort to the project, as well as choose and acquire many of the “appliances” and materials. Chip and his team completed a master bathroom renovation after I had completed the demolition (and Chip lent me a few tools to do so). They took it from there and finished in about a month, exactly what Chip estimated.

Chip and his team were professional, versatile, and courteous and provided excellent guidance along the way. Chip made recommendations on fixtures, lighting, and finishes, but I purchased everything, either from local small businesses or online.

Above all else, the craftsmanship is excellent and Chip and his team were inherently trustworthy. When we are ready to remodel our kitchen, Chip will be the first one I call.

Approximate Project Cost: $30,000

Suzanne O. — July 2017
Downingtown/Eagleview, PA, Master Bath

“Chip, “The Head Coach” and his team remodeled my Master Bathroom. They were a pleasure to work with, from the first interview, through the design process, the daily progress and the finishing touches.

The homeowner can do as much or as little as they desire, in order to manage the cost, and also for the DIY satisfaction of being involved. Chip managed the schedule and his team to keep the job going flawlessly. I always felt welcome to inspect and request personal touches as the remodel unfolded.

They arrived every day on time and kept an extremely clean job site. The plastic “dust wall” they put up between the bathroom and bedroom was so effective that I hardly had to dust when the job was finished.

The quality of the work is outstanding. My dream bathroom is now so gorgeous and functional I don’t think the novelty will ever wear off.

The whole experience was so pleasant and the result so satisfying, I would recommend The Head Coach for any home remodel project.

Approximate Project Cost: $30,000

Yaicha S. — December 2016
Downingtown, PA, Interior Remodeling, Carpentry/Cabinets, Tile Installation

We primarily worked with Chip and Brian, and they were great. Professional, hardworking, quality work with attention to detail, and pleasant to have in our home. The project took a bit longer than expected which increased the cost from the original plans, but that is how things often go with home projects. I would rather things take a little longer and be done right, rather than take short cuts. Chip is also transparent with the cost of everything. I appreciated the breakdown of cost of supplies and labor. We will definitely use The Home Improvement Coach again!

Project Cost: $12,000

Liam B. — October 2016
West Chester, PA, Bathroom Remodeling, Tile Installation, Electrical

We can’t speak highly enough of Chip and his team. He walked us through the process every day and counseled us on what the best layouts/materials to use and he and his team were great to collaborate with. I would have no hesitation in recommending The Home Improvement Coach to anyone.

Project Cost: $22,000

Barbara S. — October 2016
Downingtown, PA, Bathroom Remodeling, Tile Installation, Electrical, Plumbing

Chip and Brian were great to work with. Chip explains everything that he’s planning to do and why he’s doing it, so I had an opportunity to learn about what’s going on behind my walls, which made me a lot more confident about the work once the walls were back in place. Brian sketched a design to work into our shower walls and patiently cut a lot of tile to install it. I love the finished work! The cost of service didn’t include the bathtub, fixtures, vanity, toilet, and tiles. We kept our existing toilet and purchased the rest directly. Chip recommended reliable brands and we were able to look for exactly what we wanted and compare prices. I could not be happier with the whole experience. I will be hiring them again for another bathroom remodel in the near future.

Project Cost: $6,700

Fred Q. — September 2016
Phoenixville, PA, Bathroom Remodeling, Tile Installation, Electrical, Plumbing

Fantastic! Chip is a very down to earth and utmost professional and the team he works with is very much the same. We did what seems to be common now, taking out a full tub and small shower and replacing with one big shower. We worked with Chip, John, Mike and Brian and all were very professional, informative and helpful through each step of the process. The communication was always there. Any  questions I had were responded to quickly. And any concerns, hiccups or even design comments that the team had were immediately relayed to me. So there was never any question that the project wouldn’t be done to my specifications. Everything from where tile borders should stop, to placement of fixtures was reviewed and Chip and his team made sure to provide any examples and details from his experience to help me with design decisions. I love my new bathroom and take great comfort in knowing it was done in a very quality manner!

Project Cost: $18,000

David R. — May 2016
West Chester, PA, Kitchen Remodeling, Tile Installation, Electrical, Drywall, Finish Carpentry

Chip was truly great to work with. He spent considerable time with me to provide the estimate and discuss options for different approaches to doing the kitchen work. Chip was always pleasant to talk with and provided regular updates on scheduling and the progress of the job. Some of the work was subcontracted, but Chip worked with the subcontractors to manage the cost. This was especially important for the plumbing work where all of the preparation was done by Chip so the plumber didn’t have to spend any more time than necessary. Chip takes pride in the quality of his estimates (time and material) so when he found he had underestimated part of the job, he even deducted the additional cost. Chip also provided some ongoing advice and feedback to me on work in my home that I had done by a painting contractor as part of an unrelated job – definitely above and beyond what I expected! I would have no hesitation about working with Chip again in the future. His title of “coach” is well earned.

I felt like Chip coached me throughout the work so that I was always well informed and involved in the decision making.

Project Cost: $5,000

Jennifer S. — January 2016
Downingtown, PA, Bathroom Remodeling, Tile Installation, Electrical, Plumbing

Chip and his crew did a fantastic job on our bathroom remodel. It turned out to be everything we were hoping it would be. I read all of the reviews online. All of the A reviews ended up being exactly how Chip handled our job as well. We had a tight time frame to complete the job in time for our holiday guests’ arrival. Everything went perfectly there were no surprises on the time frame nor cost. I really appreciated how Chip took the time to perfectly plan out the schedule for the work and meticulously tracked all of the costs and showed them to me every so often. He made sure that all the supplies and workers were in place BEFORE he began. This ensured that with likely certainty that the job would be finished on time. Every person that came to our home was extremely professional and communicative regarding daily goals and expectations. They cleaned up after the end of each workday. I plan to use Chip and his team again for our master bathroom project.

Project Cost: $10,000

John S. — November 2015
Phoenixville, PA, Bathroom Remodeling, Tile Installation, Electrical, Plumbing

This is a business concept that works, primarily because of Chip. A lot of homeowners (like myself) have the will, not the skill to do home improvements. Chip helps you stay involved and this allows you to keep costs down as much as possible, while still having an expert on site doing all of the heavy lifting. I knew Chip was a stand-up guy during our initial contact, during which we had a very lengthy conversation. Since then, every cost has been documented by Chip and every single cost that was outside of estimate was given to us with options. We have completed one powder room and a 2nd bathroom is on schedule. Time and money allowing, we will continue to use Chip moving forward and we are very, very happy with him and his work. By the way- everything Chip has done looks great!

Project Cost: $10,000

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